Frequently Asked Questions

Listed below are our members’ most frequently asked questions about the Simon Rewards program. If you have a question, please review the list below. If you cannot find the answer you need, visit the Simon Guest Services desk at a participating Simon Rewards shopping center or e-mail support@simonrewards.com.

ENROLLMENT & MEMBERSHIP

What is Simon Rewards?

Simon Rewards is a loyalty program from Simon Malls that allows you to earn points for shopping, dining and even visiting the mall.  Simon Rewards points can then be used to enter to win prizes from gifts cards to electronics, shopping sprees, luxury vacations and more. Every point is another chance to win.  Plus, the more you shop, the more perks you receive, such as exclusive offers and invitations to mall events and access to Reserved Parking spaces.

Is Simon Rewards available at all Simon Malls?

No, the program is currently available at the following malls: Woodfield Mall, Orland Square Mall, Gurnee Mills, Ross Park Mall, South Hills Village, Mall of Georgia, Lenox Square Mall, Phipps Plaza, Roosevelt Field, Walt Whitman Shops, Smith Haven Mall and The Westchester.

How do I join Simon Rewards?

It’s easy! Just sign up at SimonRewards.com, using the Simon Rewards app on your smartphone (available at the Apple App Store or Android Play) or a Simon Rewards kiosk at any of the participating malls.

Can anybody enroll?

You must be at least 13 years old, legally reside in the U.S., and have a valid email address.

How much does it cost to join?

Membership is completely free.

What is my username?

Your username is the email address you provided when signing up for Simon Rewards.

Why do you need my email address?

We need a valid email address to be able to communicate your benefits, exclusive offers, invitations and more, including notification of prizes you may have won.

Is my personal information safe?

Protecting your personal information is important to us. We have appropriate physical, technical, and procedural safeguards in place to secure the personal information we collect from you on our membership website.  If you are registering your credit cards, your card numbers will be securely captured and registered by Spring Rewards LLC, which partners directly with Visa, MasterCard,  American Express and other processors under the strict security guidelines mandated by these networks.  Simon Rewards will not see or retain your full card numbers at any time.

What is Spring Rewards?

Spring is a rewards platform that works directly with Visa, MasterCard, American Express and other providers to securely aggregate transaction history for their members.  Spring will only capture and share with Simon Rewards the transactions made at Simon Rewards centers.

What credit cards can I register?

Spring currently works with Visa, MasterCard and American Express cards that are issued by banks based in the U.S. and are paid in U.S. dollars. Spring does not currently accept Discover or American Express Corporate cards. Additionally, debit cards must be swiped and signed for as a credit card.  PIN debit transactions are not supported by Spring.

Can I register multiple credit cards on my account?

Yes.  Multiple cards can be connected to a single account, but a registered credit card can only be associated with one account.

Can I remove a credit card from my account?

Yes.  Login to your account, go to My Account, select the Debit/Credit Card tab, click “Edit” to the right of the card and select “Delete Card”.

Where do you store my credit or debit card number?

Similar to how eBay, Amazon and others store your card data, it is safe and encrypted. Spring is PCI compliant and has the strongest possible security rating. All of your credit card information is encrypted with bank-grade security measures. In addition, Spring undergoes rigorous security reviews on a regular basis to ensure systems and your information is safe and secure. By partnering with Trustwave, a third-party security firm, Spring is able to remain at the forefront of data security technology to ensure that your data is protected.

Will I need to have my membership card or tell the sales associate that I am a member when I make a purchase to earn points and credits?

No.  We offer two ways to earn points for all your purchases, and neither requires you to notify a sales associate or do anything different while making a purchase.  For automatic tracking of all qualifying purchases made at any store in a participating shopping center using your credit and debit cards, you can simply complete a one-time, secure registration of those card numbers.  Otherwise, you can submit a photo of eligible receipts at a Simon Rewards kiosk or using the Simon Rewards app.

Do I need a membership card?

No.  Your membership card provides you with a quick way to log in to your account at a Simon Rewards kiosk instead of manually entering your username and password.  If you are using the Simon Rewards app, you will not need a membership card since you will not need to use a Simon Rewards kiosk.  A digital copy of your membership card can be found within the Simon Rewards app.

What if I lose my membership card or forget my Membership Card during a mall visit?

You can log in to a Simon Rewards kiosk with your username and password if you don’t have your Membership Card with you.  Or, for greater convenience, you can always access your account using the Simon Rewards app for your Apple iOS or Android device.

Can I have multiple membership cards?

No, members can only have one active card per account.

How do I cancel my membership?

You can cancel at any time by contacting customer service at support@simonrewards.com.

Can I reactivate my account after I have canceled it?

No. Once you cancel an account, all your earned points are forfeited. However, you can sign up again and receive a different membership number.

Where can I find the terms and conditions applicable to the program membership?

The terms and conditions can be found on www.simonrewards.com.

What if I can’t remember the email address I used to register?

Please contact customer service at support@simonrewards.com.

What if I can’t remember my password?

Just select “Forgot?” on the login page and you will receive directions on how to retrieve your password.

CHECK IN & WIN

What is Check In & Win?

Check In & Win is a feature of the program that awards with you bonus points every time you visit a Simon Rewards center plus a chance to win other prizes.  Users of the Simon Rewards app can automatically trigger Check In & Win when they enter a participating center.  Or, you can log into a Simon Rewards kiosk and click on Instant Win.

How many times can I check in?

You may check in once per day.

What prizes are available in Instant Win?

You can see a list of available prizes on the Simon Rewards kiosk or app.  These will change over time.

How do I make sure my phone is set up properly to be rewarded for automatic Check In and Win?

To ensure you are rewarded automatically, please make sure you are using the most updated version of the Simon Rewards app and verify that your location settings are set to ALWAYS (Phone Settings > Privacy > Location Services > Simon Rewards).

SIMON REWARDS POINTS

How do I earn points?

It’s simple.  We offer two ways to earn points for your purchases.  For automatic tracking of all qualifying purchases made at any store in a participating shopping center using your credit and debit cards, you can simply complete a one-time, secure registration of those card numbers.  Otherwise, you can submit a photo of eligible receipts at a Simon Rewards kiosk or using the Simon Rewards app. Submitted photos of receipts must clearly show the store name, the date of purchase and the amount of the purchase and be submitted within 30 days of your purchase.  You’ll earn 1 points for every dollar you spend when submitting a receipt and 1 point when using a linked card.  Platinum members earn double points, so 2 points per dollar from receipts and 2 points when using a linked card.  Points are capped after $5,000 in purchases per day. There is a cap on the points you can earn from purchases at our Simon Guest Services locations or for a new (or reloading of a) stored value card of 500 points per 30 days.  You will also have the opportunity to earn points for checking in to the mall, and sharing your check-in with friends using social media.

How long does it take for eligible purchases to post to my account?

Points will post to your account within 48 hours of submitting an eligible receipt and up to 5 business days for purchases on a registered card.

Do I earn points twice if I use a registered credit card and submit a receipt?

No, each purchase is only eligible to be registered once.  If you have used a registered card, there is no need to submit a receipt.

Can I earn points when buying Simon Gift Cards?

Yes, as long as the gift card is purchased within a participating mall.  There is a cap on the points you can earn from any gift card purchase or all purchases at our Simon Guest Services locations of 500 per month.

Do I earn points on sales tax?

Yes, you earn points on the total amount of your purchase.

Do my points ever expire?

Points don’t expire, but accounts inactive for more than 12 months will be closed.

Can I transfer my points or credits to another member’s account?

No.

Where do I go to see my account activity?

Check out your account activity at a Simon Rewards kiosk or accessing the Simon Rewards mobile app on your smartphone.  You may also see your point balance when you log in to www.simonrewards.com.

What can I do with my points?

Simon Rewards points are used to enter drawings for prizes.  Each Simon Rewards point equals one entry.  The more entries you submit for a prize, the better your odds of winning.  Prize drawings occur every day.  You decide which prizes you want to try and win!  For a complete list of available prize drawings and to submit entries, log in to your account at a Simon Rewards kiosk or the Simon Rewards app on your smartphone.

What happens to my points if I don’t win the prize I bid on?

Once you submit points to bid on a prize, they are removed from your account.

Can I combine points with another member?

No, you may not combine points with another member.

What is Gold and Platinum Status?

The more you shop in a participating Simon Rewards shopping center, the higher your status, increasing to Gold and then Platinum.

Members who have submitted eligible receipts and/or made eligible purchases on registered cards totaling up to $1,999 over the prior 180 days will enjoy Gold status, and those surpassing $2,000 over the prior 180 days will enjoy Platinum status.

Why is my status lower than it was a few weeks ago?

Your status is based on your spending over the previous 180 days.  To maintain or increase status, you must continue making qualified purchases on a registered card or submitting eligible receipts.

Are Simon employees allowed to participate and redeem benefits?

No.  All employees and agents of Simon Property Group and its affiliates are not eligible to win prizes from the Simon Rewards program and must identify themselves as an employee at time of registration or in their member profile.

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